Terms of service

Welcome to MarineGlow Studio. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with the terms outlined below.

Please read these terms carefully before using our website.

1. Acceptance of Terms

By accessing this website, creating an account, or placing an order, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

If you do not agree with these Terms & Conditions, please do not use our website or services.

2. Website Use

Customers may use this website solely for lawful browsing, shopping, and communication purposes.

You agree not to:

Use the website for fraudulent activity
Attempt unauthorized access to systems or customer data
Upload harmful code, viruses, or malicious software
Interfere with website functionality or security
Use automated systems to scrape or copy content without permission

Any misuse may result in account suspension or legal action when appropriate.

3. Product Information

MarineGlow Studio makes reasonable efforts to ensure product descriptions, images, pricing, and specifications are accurate.

However, slight variations may occur due to:

Handmade glass craftsmanship
Lighting differences
Screen display settings
Natural material characteristics

These minor differences do not automatically qualify as product defects.

4. Product Availability

All products are subject to availability.

We reserve the right to discontinue products, adjust inventory limits, or remove listings without prior notice.

In rare situations where an item becomes unavailable after purchase, customers will be notified and offered a refund or alternative solution.

5. Pricing

All prices displayed on the website are listed in U.S. Dollars (USD).

MarineGlow Studio reserves the right to update pricing, promotions, discounts, or shipping fees at any time without prior notice.

Pricing errors caused by technical issues may be corrected even after an order is submitted.

6. Order Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to cancel or refuse orders for reasons including but not limited to:

Suspected fraud
Incomplete payment
Incorrect pricing
Shipping restrictions
Unusual purchasing activity

If payment has already been processed, an appropriate refund will be issued.

7. Payment Terms

Customers agree to provide valid and accurate payment information when placing an order.

Orders will not be processed until payment authorization is completed successfully.

MarineGlow Studio does not store full credit card information on its servers.

8. Shipping Policy

Shipping times provided on the website are estimated and not guaranteed delivery dates.

Delays may occur due to:

Carrier disruptions
Weather conditions
Public holidays
Supply chain interruptions
Address verification issues

Customers are responsible for providing accurate shipping information during checkout.

9. Risk of Loss

Ownership and risk of loss transfer to the customer once the package is handed to the shipping carrier.

If a shipment is lost or damaged during transit, customers should contact us promptly for assistance.

10. Returns & Exchanges

Returns and exchanges are governed by our Refund Policy.

Customers must follow the approved return process before sending products back.

Unauthorized returns may not be accepted or refunded.

11. Refund Processing

Refunds are issued to the original payment method after returned items are received and inspected.

MarineGlow Studio reserves the right to deny refunds for items returned in unacceptable condition.

12. Intellectual Property

All website content, including but not limited to:

Product photography
Logos
Brand designs
Graphics
Text content
Product descriptions
Website layout

is the property of MarineGlow Studio or its licensors and may not be copied, reproduced, or distributed without written permission.

13. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to notify us immediately if unauthorized account activity is suspected.

MarineGlow Studio is not responsible for losses resulting from compromised passwords caused by customer negligence.

14. User-Generated Content

If customers submit reviews, photos, comments, or other content, they grant MarineGlow Studio a non-exclusive right to use, display, or publish such content for operational or promotional purposes.

We reserve the right to remove inappropriate, offensive, misleading, or unlawful submissions.

15. Prohibited Conduct

Users may not:

Impersonate another individual or business
Submit false information
Abuse customer support staff
Attempt chargeback fraud
Use the website for unlawful purposes
Violate applicable local, state, or federal laws

Violations may result in restricted access or order cancellation.

16. Privacy & Data Protection

Customer information is handled according to our Privacy Policy.

MarineGlow Studio uses SSL encryption and reasonable security measures to help protect customer data.

We do not sell customer information to third parties.

17. Third-Party Services

Our website may contain links or integrations related to third-party providers such as payment processors, analytics tools, or shipping carriers.

MarineGlow Studio is not responsible for third-party websites, policies, or services outside our direct control.

18. Disclaimer of Warranties

All products and website services are provided on an “as available” basis unless otherwise required by law.

While we aim to provide accurate information and reliable service, we cannot guarantee uninterrupted website access or error-free operation at all times.

19. Limitation of Liability

To the maximum extent permitted by law, MarineGlow Studio shall not be liable for indirect, incidental, special, or consequential damages resulting from:

Website use
Product delays
Shipping interruptions
Loss of data
Technical issues
Third-party service failures

This limitation applies even if potential damages were foreseeable.

20. Indemnification

Customers agree to indemnify and hold harmless MarineGlow Studio from claims, liabilities, damages, or expenses arising from misuse of the website or violation of these Terms & Conditions.

21. Force Majeure

MarineGlow Studio shall not be held responsible for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters
Severe weather
Government actions
Labor disruptions
Supply shortages
Transportation interruptions
Internet outages

22. Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms, engage in suspicious activity, or create operational or security risks.